Measure Your Success the Right Way

Measure Success

I love when a marketer asks, “how should we measure this?” Sometimes we get so caught up in opens, clicks, visitors, impressions, and all the other easy-to-get metrics that we forget what we wanted to accomplish in the first place. This is why it is so important to set up a formal approach to measure your success before your marketing campaign launches. Yet a lot of marketers don’t know where to…

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Segmentation is Not the Answer

I’m starting to cringe every time I hear the phrase, “We could segment our audience based on that data”. People hear that phrase and eyes light up and heads bob in agreement. In meetings with the CMO/SVP, the phrase is carefully proffered as a goal about to be fulfilled, and the CMO/SVP solemnly nods and pats everyone on the back for having done a good job. What utterly useless, well-intentioned…

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5 Things to Do When You’re Stuck on the Promotion Treadmill

If your company is in a very price-competitive industry segment, you are probably stuck on the promotion treadmill. On the promotion treadmill, every day is another set of promotions, you are forced to send emails more and more often to help make sales goals, and every email screams a discount. You’re probably tired of hearing all the best-practice advocates telling you to jump off the treadmill and send lifecycle emails…

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Build an Email Marketing Program from Scratch in 6 Steps

Originally printed on the Only Influencers blog. Over the last year, I’ve had the opportunity to help build out an entirely new attrition program. An attrition program tries to get customers who have left your product or service to come back – and it goes by a different name in every organization I’ve ever worked with. Attrition programs are hard to build, just like any other program, and our fabulous…

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